Refund Policy

Your joy matters to us. All sales are final. Still, we understand that sometimes things don’t go as planned. We’ll make it right within the guardrails below.

If something arrives not right (within 24 hours)

Please email fortu.wildage@gmail.com or WhatsApp +6011-2100 1223 within 24 hours of delivery/collection with:

• Your order number

• Photos or a short video showing the issue

• A brief note on what happened

We’ll help if:

• Damaged / not in good condition (e.g., broken or defective on arrival)

• Wrong item received (unopened/uneaten, exactly as delivered)

Resolution may be replacement, store credit, or a partial/full refund (see “How we refund” below).

How we refund

• Default: Original payment method

• Out of stock / unable to fulfill → full refund via store credit or the original payment method

• Duplicate charge / payment error → refund to the original payment method

Refunds to original payment methods are processed via our payment gateway (Airwallex). Bank processing can take 3–10 business days, depending on your bank/card.

How to request a change/cancel

Email fortu.wildage@gmail.com or WhatsApp +6011-2100 1223 with subject “Order Change/Cancel – #OrderNumber.”

If urgent (same day), include your mobile number so we can call you back quickly.

What we can’t refund

• Taste preference or change of mind after delivery/collection

• Late deliveries due to events beyond our control (traffic, weather, building access, peak-season surges)

• Incorrect/insufficient address, recipient unavailable, or no answer on arrival

• Improper storage after handover

• Partially or fully consumed items (unless the quality issue was reported within 24 hours)

Proof & investigation

We may request additional information (e.g., packaging photos, delivery timestamp) to investigate. After review, we’ll decide the fairest outcome—replacement, store credit, partial/full refund—at our reasonable discretion.